Documents and Records Management Compliance

INTRODUCTION

Managing an ever-increasing volume of paper and electronic (digital) documents, records, knowledge, and content can be challenging. This training course focuses on how to best capture, manage, and store documents and records, meeting compliance requirements, security regulations, and standards. It also addresses the management of emails, web pages, electronic documents, and paper records. You will learn about the ISO 15489 records management standard and ISO 27001 information security and how they can be applied in your organization.

This training course covers strategies, tools, and technologies used to capture, categorise, manage, store, preserve (archive), and deliver documents and records in support of business processes. It also covers the core components of ISO 15489 to ensure organisations become compliant with best practices.

TRAINING OBJECTIVES

This training course aims to enable participants to achieve the following objectives:

• Understand the document and records management lifecycle.

• Familiarise with the ISO 15489 records management standard.

• Review how to implement a records management system based on ISO 15489.

• Create a business case and requirements for document and records management selection and procurement.

• Develop a document and records management plan of action based on best practice implementations and case studies.

• Gain insights into managing information and content, including workflow, business process, and collaboration.

• Review industry-leading solutions and vendors.

• Explore metadata, business classification schemes, taxonomy, and setting retention plans.

• Learn about legislation, standards, and regulations.

• Set up search and retrieval mechanisms.

• Establish access controls and security measures.

• Develop storage models, audit trails, and storage technologies.

WHO SHOULD ATTEND?

This training course is ideal for professionals and leaders interested in improving organizational efficiency through document management strategies. It is also suitable for personnel moving into leadership roles to enhance controls for managing paper and electronic documents, Information Security Professionals, Document Controllers and Administrators, Document and Records Management Personnel, Document Management Supervisors, Suppliers, Solution Providers, Vendors, Executives, IT Management, Technical Staff, and anyone seeking to enhance their skills in this domain.

TRAINING APPROACH

Participants will actively engage in the training course through various instructional techniques, including group exercises and case studies. The course will encourage a hands-on approach to learning, presenting best practices approaches and in-depth discussions of critical success factors.

TRAINING OUTLINE

Day 1: Document and Records Management Essentials

• Introduction to Document and Records Management

• Overview of ISO 15489 Part 1 and Part 2

• Business Case and Drivers

• Business Requirements for Managing Documents and Records

• Managing Information as an Asset

• Terminology and Strategies

• Information Governance

Day 2: Document and Records Management Components

• Document and Records Lifecycle

• Capture and Storage Management

• Storage and Handling

• Preservation and Archiving

• Metadata and Indexing

• Classification Schemes

• Searching and Retrieving

• Controls and Security

• Legislation, Standards, and Regulation

Day 3: Document and Records Management Process

• Information Gathering: Audit and Survey

• Building a Business Case

• Business Requirements

• ISO 15489 Part 1 Implementation

• ISO 15489 Policies and Standards

• Responsibilities and Authorities

• Procedures and Guidelines

• Business Classification Scheme

• IT Infrastructure Details

• Model Office and Rollout

Day 4: Implementation Planning

• ISO 15489 Part 2 Implementation

• Designing, Implementing, and Administering Specialized Systems for Managing Records

• Integrating Records Management into Business Systems and Processes

• Information Audit: Monitoring Compliance

• Project and Programme Planning

Day 5: Case Studies and Practical Application

• Introduction to Case Studies

• Group 1: Strategy - Developing a Business Case

• Group 2: Concepts - Training and Awareness Programme

• Group 3: Process - Developing Policy and Standards

• Group Discussions and Presentations

• Practical Application of Course Concepts

Certificate of Completion: Upon successful completion of the course, participants will receive a Certificate of Completion from Al-Majd Pathways Centre (APC).