Creative Leadership in Crisis

INTRODUCTION

This Creative Leadership in Crisis Best Practices training course, offered by Al-Majd Pathways Centre, equips professionals with the knowledge, skills, and attitudes required to manage and lead teams and organisations before, during, and after a crisis or emergency. Leadership in crisis situations demands a higher level of competency and adaptability compared to everyday leadership.

This intensive 5-day course emphasizes strategic crisis management, which involves identifying, selecting, and implementing organizational goals and objectives. Utilizing authentic leadership qualities, participants will learn to successfully navigate crises. The program covers critical areas of emergency response, the five levels of leadership, essential crisis leadership characteristics, avoiding mismanagement, and rapidly establishing options and judgments.

Participants will also gain insights into human psychology, psychological readiness, discipline, and leadership in crisis situations. The course will explore leadership under emergency and crisis conditions, risk and threat assessment, effective decision-making, communication and collaboration with legal and government authorities, media, and other organizations, and conducting emergency and crisis management operations.

TRAINING OBJECTIVES

By the end of this Creative Leadership in Crisis Best Practices training course, participants will be able to:

• Acquire an in-depth knowledge of Strategic Crisis Management

• Develop strategies for efficient and effective crisis response

• Analyze leadership behaviors and winning strategies in a crisis

• Understand individual and collective psychology and organizational dynamics in crises and emergencies

• Establish a business continuity plan for their workplace

• Make rational decisions before, during, and after crises and emergencies

• Lead teams and organizations effectively in crisis situations

• Solve problems and manage crises and emergencies

• Apply ethical factors in crisis and emergency leadership

WHO SHOULD ATTEND?

This training course is suitable for a wide range of professionals, including:

• Line managers, team leaders, and supervisors in organisations of all sizes

• Emergency and crisis management professionals in the public and private sectors

• HSE, Fire, and Security Professionals

• Project and program management professionals

• Professionals in healthcare, public safety, and government agencies

• Operation, Asset, and Facility Professionals

• Risk, Marketing, and Insurance Professionals

• Designated Incident, Emergency, and Crisis Response Professionals

• Professionals moving into crisis management roles

TRAINING APPROACH

This dynamic training course utilises various adult learning techniques to ensure maximum understanding, comprehension, and retention of the information presented. It includes assessments, syndicate role-playing, group discussions, crisis communication skills development, and team problem-solving challenges. Seminar materials such as exercises, checklists, formats, and templates are provided for use upon return to the workplace.

TRAINING OUTLINE

Day 1: Evaluate, Mitigate, and Responding to Challenges

• Understanding Strategic Crisis Management

• Assessing organisational risks

• Roles and responsibilities of Crisis Management Teams (CMT) and Emergency Response Teams (ERT)

• Issues management

• Recognizing and addressing leadership behaviors and strategies

• Understanding 'denial-curve' and 'group-think' syndromes

Day 2: Planning & Security – Considerations and Strategies

• Security Management & Asset Protection

• Case Studies: Failures and successes

• Self-evaluation questionnaire based on previous modules

• Developing, improving & implementing Emergency Response Plans

• Business Continuity Management (BCM) Strategies

• Case Study and Workshop

Day 3: Leading Teams and Organizations

• Roles and responsibilities of leaders in crises and emergencies

• Crisis/emergency management organization

• Building effective and efficient teams through rapid team-building

• Fostering interagency cooperation and collaboration

• Organizational & team dynamics

• Principles of operational command and leadership

Day 4: Crisis Communications & Incident On-Scene Management

• Incident Command Systems (ICS)

• Emergency Communication Centers

• Reputation Management - Managing Social Media

• Command and Control Issues

• On-Scene Crisis Management

• Developing and Implementing Emergency Plans

Day 5: The Human Factor – Successes and Challenges

• Alerting and Warning

• Evacuation Strategies

• Major Incident Simulation - Role Playing Workshop

• Psychological & Welfare concerns in Crisis Management

• Improving staff morale and confidence

• Questionnaire: Assessing readiness

Format: On-site

Language(s): English

Duration: One week

Certificate of Completion: Upon successful completion of the program, participants will receive a Certificate of Completion from Al-Majd Pathways Centre (APC).